Effective Date: August 27, 2025
These Terms of Service ("Terms") govern your access to and use of the Mayday website (maydaysolution.dev), mobile applications, and services (collectively, the "Services") provided by Mayday Solutions ("Mayday", "we", "us", or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
Mayday provides an emergency lifeline platform that allows users to connect instantly with help, share videos and critical information, and manage emergency contacts. The Services are provided on a non-exclusive, non-transferable basis, subject to these Terms. Usage may be limited by features like storage or bandwidth.
To use the Services, you must register an account with accurate and complete information, including your name, email, phone number, date of birth, and emergency contacts. You must be at least 18 years old. We reserve the right to reject or terminate accounts with inaccurate information.
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data, including during emergencies.
We own all intellectual property in the Services. You retain ownership of your data (e.g., videos, emergency contacts), but grant us a license to use it to provide the Services, such as sharing with emergency responders. Feedback you provide becomes our property.
You agree to use the Services lawfully and for their intended purpose. Prohibited actions include misuse (e.g., false emergencies), uploading harmful content, unauthorized access, or violating laws. You are responsible for your account activities and must notify us of breaches.
We may update these Terms by posting changes or notifying you. Continued use constitutes acceptance. We may modify or discontinue Services without liability.
You are responsible for safeguarding your login credentials and notifying us of unauthorized use. We use security measures, but you must maintain account security, especially for sensitive emergency data.
We may terminate your account for violations, with no liability. Upon termination, access to data may be lost, but we may retain it for legal reasons. You remain liable for any fees or obligations.
The Services are provided "as is" without warranties. We do not guarantee uninterrupted access, accuracy of emergency responses, or timeliness. Use at your own risk, especially in critical situations.
We are not liable for indirect, incidental, or consequential damages, including loss of data or emergency response failures. Our liability is limited to the amount paid for Services in the past 12 months. Emergency features depend on third parties (e.g., networks, responders), and we disclaim liability for their actions.
You agree to indemnify us against claims arising from your misuse of the Services, violations of Terms, or infringement of rights.
These Terms are governed by the laws of Quebec, Canada, without regard to conflict of laws principles.
For questions about these Terms, contact us at: support@maydaysolution.dev.