Privacy Policy

Effective Date: August 27, 2025

At Mayday Solutions ("Mayday", "we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (maydaysolution.dev), mobile applications, or services (collectively, the "Services"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

1. Information We Collect

We may collect the following types of information when you use our Services:

• Personal Information: Information that identifies you, such as your name, email address, phone number, date of birth, and emergency contact details provided during registration.
• Usage Data: Information about how you interact with our Services, including IP address, browser type, device information, pages visited, and timestamps.
• Content Data: Videos, images, or other content you upload or share through our Services, such as emergency videos or public community videos.
• Location Data: With your consent, we may collect your real-time location information to provide location-based emergency services and alerts.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our Services, including connecting you with emergency contacts and services
• To process user registrations and manage user accounts
• To enable video sharing and real-time communication features
• To improve our Services, analyze usage trends, and enhance user experience
• To send you important updates, security notifications, and service announcements
• To ensure the security of our Services, including detecting and preventing fraud or abuse
• To comply with applicable legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With Emergency Services: To facilitate rapid response, we may share your information (such as location and emergency contact details) with emergency services or authorities when you use our Services in an emergency.
• With Service Providers: We may share information with trusted third-party service providers who assist us in operating our Services (such as cloud storage or analytics), under strict confidentiality agreements.
• Legal Obligations: We may disclose your information to comply with applicable laws, court orders, or regulatory requests.
• With Your Consent: We may share your information with other parties only when you provide explicit consent, such as when you share a public video on the platform.

4. Data Security

We use industry-standard security measures, including end-to-end encryption, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong, unique passwords and to notify us immediately if you suspect any unauthorized access to your account.

5. Your Rights and Choices

Depending on your jurisdiction (including rights under Quebec's Law 25 and applicable Canadian privacy legislation), you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to our legal obligations
• Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions in our emails
• Data Portability: Request a copy of your personal information in a structured, commonly used format

To exercise any of these rights, please contact us at privacy@maydaysolution.dev. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver relevant content. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of some features of our Services.

7. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit through links on our platform.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@maydaysolution.dev and we will take steps to remove that information.

9. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with Services. If you close your account, we will delete or anonymize your personal information within a reasonable period, unless we are required by law to retain it longer. Emergency-related data may be retained longer in accordance with applicable legal requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mayday Solutions
Email: privacy@maydaysolution.dev
Address: 123 Rue Ferland, Saint-Rémi, Quebec, J0L2L0, Canada